Step 1: Contact us via email or telephone
Send an email to firstname.lastname@example.org or speak to us on 0330 6600 137.
We always promise to respond to a complaint within 10 business days of submitting your complaint and if we haven't you will be entitled to receive automatic compensation in line with our Guaranteed Services Standards, a copy of which is included in your welcome pack.
Step 2: Contact us in writing
If you aren't satisfied with our initial response, please write to us at the following address:
Waste Complaints Manager
2 Traynor Way
A manager from our waste complaints team will review the case and provide you with a resolution within 5 business days.